Privacy policy

Effective Date: September 9, 2026

At Velanovaria, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, and shared when you visit our website, place an order, or communicate with us.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Name
Email address
Telephone number
Billing information
Shipping information
Order and transaction information
Information provided when contacting customer service
Device and browser information
IP address
Website usage information

When payment processing is handled by a third-party payment provider, we do not need to store your complete payment card information.

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders
Arrange shipping and delivery
Process payments and refunds
Provide customer support
Respond to inquiries
Maintain and improve our website
Prevent fraud and unauthorized activity
Manage customer accounts where applicable
Maintain transaction records
Comply with applicable legal requirements

3. Sharing Personal Information

We may share information that is reasonably necessary with service providers that assist us with:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting and operations
Customer support
Analytics
Fraud prevention
Other legitimate business operations

These service providers may process personal information only as reasonably necessary to provide their services.

4. Payment Processing

Payments may be processed by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and applicable legal requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain shopping cart functionality
Remember preferences
Understand website usage
Improve website performance
Support relevant advertising where permitted

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain personal information for only as long as reasonably necessary for legitimate business purposes, including order fulfillment, customer service, fraud prevention, dispute resolution, recordkeeping, and compliance with applicable laws.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, or information about how your information is processed.

Privacy requests can be submitted to:

GloverSobierajski0302@hotmail.com

We may need to verify certain requests before taking action.