Shipping policy

Effective Date: September 9, 2026

At Velanovaria, we aim to provide clear and transparent shipping information so customers can make informed purchasing decisions.

1. Shipping Destinations

We ship to eligible destinations displayed during checkout.

Available shipping methods may vary depending on the product, destination, inventory availability, and carrier service.

2. Order Processing Time

Orders generally require 1–3 business days for processing before shipment.

Processing may take longer during holidays, promotional periods, unusually high order volumes, inventory transfers, or other circumstances outside our reasonable control.

3. Shipping Methods

Standard Shipping

Estimated Transit Time: 7–15 Business Days

Standard Shipping is intended for customers who prefer a regular delivery option.

Extended Shipping

Estimated Transit Time: 15–30 Business Days

Extended Shipping may be used for destinations or products requiring additional transportation or fulfillment time.

The shipping method available for a particular order and any applicable shipping fee will be displayed at checkout before the customer completes the purchase.

4. Estimated Delivery Time

Shipping estimates are provided for planning purposes and are not guaranteed delivery dates unless a specific guaranteed delivery date is expressly displayed at checkout.

Actual delivery times may vary because of:

Carrier delays
Customs processing
Public holidays
Severe weather
High shipping volumes
Incorrect or incomplete shipping information
Destination-specific transportation conditions
Other circumstances outside our reasonable control

5. Tracking Information

When tracking information is available, it will be provided through the contact information associated with the order.

Tracking information may require additional time to become active after shipment.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you discover an error in your shipping information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist with corrections before shipment, but changes cannot be guaranteed after an order has entered fulfillment or shipment.

7. Delayed Shipments

If your order is significantly delayed or you have questions about its delivery status, please contact:

GloverSobierajski0302@hotmail.com

We will review available tracking information and assist with the shipping provider where appropriate.

If circumstances materially affect the expected delivery timeline, we will provide relevant information when reasonably possible.

8. Lost or Damaged Packages

If a package is confirmed lost in transit, we will review the circumstances and work toward an appropriate resolution in accordance with our policies and applicable law.

If an order arrives damaged, please contact us promptly with your order number and supporting information.

9. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees depending on the destination and applicable laws.

Where such charges are not included at checkout, the customer may be responsible for applicable amounts.

Customers are encouraged to review applicable local import requirements before placing an international order.