Refund policy

Effective Date: September 9, 2026

At Velanovaria, customer satisfaction is important to us. We offer a 30-day return and refund policy for eligible purchases, subject to the conditions below.

1. Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

To request a return, please contact:

Email: GloverSobierajski0302@hotmail.com

Please provide your order number and a brief description of the reason for your return.

2. Return Eligibility

To be eligible for a return:

The return request must be submitted within 30 calendar days after delivery.
The item should be unused and in its original condition.
Products should be returned with their original packaging and included accessories where applicable.
Products damaged through misuse, improper handling, or normal wear and tear may not qualify for a refund.

If a particular product has additional return requirements, those requirements will be clearly stated on the applicable product page before purchase.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or materially different from the product description, please contact us promptly.

Please provide:

Your order number
A description of the issue
Clear photographs or other reasonable supporting information when applicable

We will review the issue and, where appropriate, provide a replacement, return, or refund.

4. Free Returns and Exchanges

We offer free returns and exchanges for eligible orders within the applicable 30-day return period.

For products that are defective, damaged, incorrect, or materially different from their description, Velanovaria will provide an appropriate return or replacement solution without additional return shipping costs to the customer, where applicable.

Return instructions will be provided by our customer service team after the return request is reviewed.

5. Refund Processing

After an approved returned item has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

6. Exchanges

If an eligible item needs to be exchanged, please contact us with your order number and the reason for the exchange.

Where an exchange is appropriate and the replacement item is available, we will assist with the replacement process.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.

Once an order has entered fulfillment or shipment, cancellation may no longer be possible. In that situation, customers may request a return after delivery in accordance with this policy.

8. Non-Returnable Items

Certain products may be excluded from returns where permitted by applicable law, including personalized, customized, or made-to-order products where such exclusions are disclosed before purchase.

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.