Terms of service

Effective Date: September 9, 2026

Welcome to Velanovaria.

By accessing or using our website, you agree to comply with these Terms of Service.

1. General Conditions

Velanovaria operates an online retail store offering products through its website.

You agree to use our website only for lawful purposes and in accordance with these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability information are accurate.

Minor differences in color, appearance, packaging, or presentation may occur because of screen settings, product updates, packaging changes, or similar circumstances.

We do not intentionally misrepresent the characteristics or condition of products.

3. Pricing and Availability

Prices and product availability may change from time to time.

We reserve the right to correct errors involving pricing, product information, or availability.

If an order is affected by a significant error, we may contact the customer before fulfillment or cancel the affected order and provide an applicable refund.

4. Orders

After placing an order, customers will receive an order confirmation containing relevant order details.

Order fulfillment remains subject to payment authorization, product availability, fraud-prevention checks, and other reasonable fulfillment conditions.

If we are unable to fulfill an order after payment has been collected, we will notify the customer and provide an applicable refund.

5. Payment

Available payment methods are displayed during checkout.

Customers are responsible for providing accurate billing, shipping, and contact information.

Payments may be processed through third-party payment providers.

6. Shipping

Our estimated shipping options are:

Standard Shipping: 7–15 business days
Extended Shipping: 15–30 business days

These are estimated delivery periods and are not guaranteed delivery dates unless expressly stated otherwise at checkout.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Customers should review the applicable policy before completing a purchase.

8. Prohibited Activities

You may not use our website to:

Violate applicable laws or regulations
Commit or facilitate fraud
Submit false or misleading information
Interfere with website security
Attempt unauthorized access
Infringe intellectual property rights
Abuse payment, refund, or promotional systems

9. Intellectual Property

Website content, including text, graphics, logos, photographs, designs, and other materials, may be owned by or properly licensed to Velanovaria.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

10. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, advertising, website functionality, and customer support.

Third-party services may operate under their own terms and privacy policies.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Velanovaria will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be excluded or limited.